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Introduction:

The need for healthcare services is growing with the increase in population and the number of patients who seek health care at hospitals, medical facilities, holistic groups, and physicians practice has improved significantly.

These bring a new set of challenges for the staff of the facility and administrators. Online scheduling software, a recent technological advancement, has made the booking process in hospitals easier for both patients and administrative staffs.

What are the advantages of Online Scheduling System?

The online scheduling systems are also known in many names such as online booking application, online scheduler, online scheduling software, and more. It is one of the most commonly used web-based applications and enables individuals to securely and conveniently book their reservations and requests online via a laptop, tablet, smartphone, computer, and other web-connected devices.

Anyone can access the online appointment management system via the URL provided by the healthcare or medical facility or through a “Book Now” button in the website. Once the time and date are selected, the system confirms the bookings automatically and also records it within the system instantly without any intervention from the staff.

The online appointment management system also comes with features like automated text and email message reminders, which is sent to the booked patients or individuals on the date booked before their scheduled time of booking. The flexibility of the online appointment management system in healthcare includes

  • Booking inoculations and vaccine in hospitals.

  • Scheduling a patient’s treatment, services, and appointments.

Time-Saving:

The staff spends less time on managing appointments, and phone booking, and can, therefore, use their free time for more urgent and vital tasks. The patients can also save time as there is no need for calling the hospital and booking an appointment in the middle of their busy schedule.

For example, consider a large medical facility hospital which schedules 100 plus appointments daily. Every appointment calls are handled by the support staff from the administration, and they spend approximately 3 to 4 minutes on a phone call.

In this case, if the healthcare facility switches to an online booking system it can save most of their time and also get more time to deal with other pressing tasks in the facility.  

Monetary Savings:

The time savings made by the facility can translate automatically into monetary savings as a reduction in services and staff translates into a reduction in expenses. The appointment management system can reduce the need for extra human resources created by the process of appointment scheduling.

24 hours convenience:

An individual is needed to schedule an appointment over the phone calls during the office hours, and therefore people need to work round the clock on the phone booking. With online appointment management system, the individual or the patient can book an appointment any time. It is seen that after business hours there is more than 55 percent of all appointments booked through online scheduling appointment systems.

Online Payment:

Every service needs a secure payment system. As an online appointment management system is safe, and the data is kept secure, people find themselves comfortable with online payments. Offering a free consultation or discounts on consultation fees within the limited period after the initial consultation encourages the individual patients to make use of the online appointment management system every time to book the appointment.

Healthcare providers are making use of the latest technology and keeping themselves updated to enhance quality. The online appointment scheduling system is considered to be a step forward to bring a healthcare facility to the future.

Making the workflow perfect, enhancing data reporting and capturing, improving efficiency and time savings, providing the patient with significant convenience and choice, thereby enhancing the patient loyalty and trust are some important benefits of an online appointment management system.

Centralized Information System:

Online systems make patient management easier and more efficient. Some online scheduling systems for appointments also have management of patient health records as part of the package. The organization can create a single point from which to save, update, manage and analyze patient information.

Recording, reporting and analyzing such information helps to efficiently manage the case file of a patient. All regularly recorded patient information, along with a history of check-ups and associated medical tests, can be used to make educated, carefully considered health care decisions. This can reduce the amount of documentation and the time it takes to access physical files.

It is also possible to avoid redundant data entries about the same patient. In addition, the ongoing records of the patient can be updated at each appointment, making patient information available for easy and fast access in one place. This is important when two different practitioners are consulted at the same facility by a patient.

For example, it may be more convenient for a patient consulting a dentist and an orthodontist at the same facility to have information stored at a single point, as the dentist would like to be informed about the ongoing orthodontic treatment of the patient in order to assess how best to handle the specific oral hygiene needs of the patient.

In the same facility under another doctor, a quick reference to the current orthodontic procedures that the patient undergoes is all it takes for the dentist to plan his procedure. It saves time and ensures complementary and coordinated overall services are provided. Such systems become a common interface to access information about a single patient by different medical staff. This can go a long way in strengthening the care process of a patient. 

How it helps health sector

 
How could healthcare solutions be investments? Well, investments are about profitable returns but in any form. Along with automating the workflow patterns, healthcare solutions also connect you with your patients effectively, for instance, sending healthcare tips or sending appointment reminders via email and SMS, benefitting not only the organization but also patients. They have made work easier to handle all along the workflow, increasing productivity and patient satisfaction.
 
Here’s how healthcare solutions benefit the end-users…
 
 
Healthcare Solutions for the front desk:
 
From tele-appointment to billing, the front desk is the busiest area, with piles of work accumulating every minute. Here is how healthcare solutions have made it possible for them to break down tasks and work more efficiently.

 

Appointment management…  
Create patient IDs and schedule appointments in a snap with automated steps. With appointment calendars designed for the front desk, stay posted with all the appointments falling for the day or week later and send patients automated messages on their upcoming appointment. 

 

Billing Management…
Let your patients do some billing. With latest healthcare software allow your patients to pay you online via patient apps, where they can view treatment summaries, insurance plans or book video consultation appointments and make payments.
 
 
Healthcare Solutions for Doctors:
 
Doctors are the principal end-users of healthcare solutions. These solutions keep doctors from doing those repetitive, tedious tasks with their automated functions, eventually reducing stress for them.

 

Patient charts… 
Wouldn’t it be such a time saver to be served all the information you need right at your desk? Have all the patient information you need like, history, allergies, past surgeries, treatment, medication, etc., on a snap. 

 

Cross communication…
Share patients’ electronic health records with patients themselves or other departments right from your desk! With all the medicines updated in these systems, select the medicines and send e-prescriptions to your patients and pharmacy. Go paperless, and reduce manual work.
 
 
Healthcare Solutions for Frontline workers:
 
Taking care of so many things at once, it’s a tough job that nurses do! Here’s how healthcare solutions help nurses balance their work and be a perfectionist.

 

OT and post OT scenarios…
From arranging everything required in OT to timely checkups and providing prescribed medications post-OT, nurses take extensive care of the patients. With access to patient healthcare records, nurses can be prepared with the procedures and every individual patient requirements for the day. 

 

User Interface…
Healthcare software has an easy to understand user interface allowing nurses to complete tasks right from one place. Along with accessing patient health records, nurses can send e-prescriptions to the pharmacy, access patient test records from laboratories for procedures and update the amount of inventory available.
 
 
 
Healthcare Solutions for Owners:
Owners ensure the smooth and progressive run of the organization. They are more concerned about the quality experience, costs and revenue. Now, how are healthcare solutions an investment for them?

 

Cost and Revenue…
Most healthcare software has real-time analytical dashboards showing weekly, monthly, half-yearly or even yearly performance and revenue of the organizations on a snap of fingers. These features help in quick decision making and dissolve the need for a special team to combine data.

 

Efficiency…
By implementing healthcare software, considerable parts of the workflow get automated, reducing stress in work, chances of manual error and patient turnaround time.  With lesser weight, employees tend to work seamlessly faster, clearer, and attend to patients better.
 
With the increase in data in the healthcare industry, it’s easy for organizations to get chaotic if data is not arranged, secured and handled properly. Healthcare solutions do not just benefit one division of the hospital/clinic but all the divisions and make data management easy. The various advanced features and modules make sure all the activities are seamlessly carried out, making work easier and less stressful, check out how you can successfully implement a healthcare solution to your organisation!